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Enriching lives one story at a time

Corporate Compliance & Quality Assurance

Notice of Privacy Practices

This notice describes the privacy practices of Community, Work and Independence, Inc. (CWI) and the privacy rights of the people we serve. It will describe how information about you may be used and disclosed and how you can get access to this information.

The Health Insurance Portability and Accountability Act (HIPAA) Privacy rule DOES NOT CHANGE the way you get services from Community, Work and Independence, Inc., or the privacy rights you have always had under New York State Mental Hygiene Law. The Privacy rule adds some details about how you can exercise your rights.

Please review this Full Notice carefully.


Report an Incident

To report an incident, please contact CWI’s Corportate Compliance Hotline at (518) 793-4700 x12168.

Corporate Compliance Issues Form

Learning about Incidents

CWI Incident/Accident Reporting Policy


Corporate Compliance Plan & OPWDD Part 624 Regulations

Corporate Compliance Plan

OPWDD Part 624 Regulations

Upon written request, CWI will make available a paper copy of OPWDD Part 624 Regulations to people served, parents, guardians, correspondents or advocates. Please contact the Quality Assurance Director at (518) 793-4700 x12123 or the Quality Assurance Specialist at (518) 793-4700 x12132.


Know Your Civil Rights Fact Sheet

Know Your Civil Rights Fast Sheet

Know your rights against discrimination.  The Office for Civil Rights (OCR) at the U.S. Department of Health and Human Services (HHS) is responsible for enforcing civil rights laws that apply to recipients that receive federal financial assistance from HHS.  These laws prohibit discrimination on the basis of race, color, national origin, disability or age.  Some laws may also protect against discrimination based on gender or religion.


CWI’s Title VI Plan

TitleVI Plan 07-18

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “no person in the United States shall on the ground of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance” (42 U.S.C. Section 2000d).

CWI is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transportation services on the basis of race, color, or national origin, as protected by Title VI in Federal Transit Administration (FTS) Circular 4702.1.A.This plan was developed to guide CWI in its administration and management of Title VI-related activities.