Website Community, Work and Independence

TITLE:    Division Director of Residential Services

LOCATION: 16 Pearl St. Glens Falls

TYPE OF EMPLOYMENT:  Benefited, Exempt

SCHEDULE:  Monday-Friday requires flexibility for non-business hours 

PAY RATE:  $67,000-$75,000


The Division Director of Residential Services shall be responsible for oversight of all operations specific to Residential Services and support staff.



  1. Create an inspiring team environment with an open communication culture.
  2. Lead the day-to-day operations of the Residential Division including, supervise, evaluate, train and mentor assigned employees.
  3. Monitor team performance and report on performance metrics of the division.
  4. Participate in the screening and hiring process for the Residential Division.
  5. Train assigned team members on residential specific duties and needs and review all medical guidelines and all support plans.
  6. Monitor/implement legal compliance measures including required audits, drills, and meetings.
  7. Provide hands-on support and care as needed.
  8. Perform, assist, ensure staff’s performance of daily functions including, meal preparation, laundry, and housekeeping duties.
  9. Perform medical/health related functions adhering to AMAP (Approved Medication Administration Personnel) Policy.
  10. Maintain all records, ensuring filing, accuracy, compliance, and updating as needed.
  11. Provide a safe work environment including compliance with all safety policies/procedures and regulations.
  12. Evaluate, implement, monitor and take corrective action regarding safety.
  13. In collaboration with your team members, assign and maintain staff schedules. Cover vacation and call-ins. Maintain appropriate staffing patterns to ensure individual and staff safety. Monitor time off requests and call-ins, and address as appropriate.
  14. Flexible schedule to ensure observation of all staff while on duty, ensuring consistency in support and services.
  15. Actively participate in agency administrative fire drill observations relative to residential programs.
  16. Take part in agency on call rotation.
  17. Facilitate quality improvement of program services in collaboration with OPWDD’s DQI (Division of Quality Improvement), CWI’s Director of QA and program directors.



Master’s Degree from an accredited program in a field of psychology or related field with three years of supervisory experience with increasing responsibilities, or bachelor’s degree, and five years of supervisory experience with increasing responsibilities, preferably in human services. Excellent communication and leadership skills.  Knowledge of performance metrics.

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